1. About

1.1. This is the privacy policy of United Civils Supplies. In this policy, “we”, “our”, or “us” refer to United Civils Supplies. We are a limited company registered in England and Wales with the company number 11748637. Our registered office at The Stock Yard, Severn Road, Hallen, Bristol, BS10 7SE.
1.2. This privacy policy aims to inform you about how we collect and process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.
1.3. We are committed to protecting your privacy and the confidentiality of your personal information. Our policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.
1.4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
1.5.Our policy complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR).
1.6.The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data. We do this now, by requesting that you read the information provided here at ICO
1.7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

2. Contact Us

2.1. If you have any questions about this Privacy policy or your rights under it pleaseemail [email protected] or telephone 03301 740740.

3. Controller

3.1. United Civils Supplies is the “data controller” of any personal data it may collect, process and hold about you, unless we inform you otherwise.

4. Data we process

4.1. We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:
– Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time.
– Your contact information includes information such as billing address, delivery address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.
– Your financial data includes information such as your bank account and payment card details.
– Transaction data includes details about payments or communications to and from you and information about products and services you have purchased from us.
– Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
– Your profile includes information such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
– Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.
– We may aggregate anonymous data such as statistical or demographic data for any purpose. Anonymous data is data that does not identify you as an individual. Aggregated data may be derived from your personal data but is not considered personal information in law because it does not reveal your identity. For example, we may aggregate profile data to assess interest in a product or service. However, if we combine or connect aggregated data with your personal information so that it can identify you in any way, we treat the combined data as personal information and it will be used in accordance with this privacy policy.

5. Absence

5.1. Our site is free to use.
5.2. We cannot guarantee that our site and/or content will be uninterrupted or always be available.
5.3. We may restrict, suspend or withdraw the availability of all or any part of our site for business and operational reasons. We will attempt to give reasonable notice of any restriction,suspension or withdrawal.

5. Special Personal Information

5.1. Special personal information is data about your race or ethnicity,religious or philosophical beliefs, sex life, sexual orientation, politicalopinions, trade union membership, information about your health and genetic andbiometric data. It also includes information about criminal convictions andoffences. We may collect special personal information about you only if thereis a lawful basis on which to do so.

6.Providing Personal Data

6.1. Where we need to collect personal data by law, or under the terms of acontract we have with you, and you fail to provide that data when requested, wemay not be able to perform that contract. In that case, we may have to stopproviding a service to you. If so, we will notify you of this at the time.

7. The Bases

7.1. The lawrequires us to determine under which of six defined bases we process differentcategories of your personal information, and to notify you of the basis foreach category.
7.2. If a basis on which we process your personal information is no longerrelevant then we shall immediately stop processing your data
7.3. If the basis changes then if required by law we shall notify you of thechange and of any new basis under which we have determined that we can continueto process your information.

8.Contractual Obligation With You

8.1. When you create an account on ourwebsite, buy a product or service from us, or otherwise agree to our terms andconditions, a contract is formed between you and us. In order to carry out ourobligations under that contract we must process the information you give us.Some of this information may be personal information. We may use it in orderto:
– verify your identity for security purposes
– sell products to you
– provide you with our services
– provide you with suggestions and advice on products, services and how toobtain the most from using our website
8.2. We process this information on the basis there is a contract between us,or that you have requested we use the information before we enter into a legalcontract.
8.3. We shall continue to process this information until the contract betweenus ends or is terminated by either party under the terms of the contract.

9.Information With Your Consent

9.1. Throughcertain actions when otherwise there is no contractual relationship between us,such as when you browse our website or ask us to provide you more informationabout our business, including job opportunities and our products and services,you provide your consent to us to process information that may be personalinformation.
9.2. Wherever possible, we aim to obtain your explicit consent to process thisinformation, for example, by asking you to agree to our use of cookies. Formore information please see our Cookie Notice.
9.3. If you have given us explicit permission to do so, we may from time totime pass your name and contact information to selected associates whom weconsider may provide services or products you would find useful.
9.4. We continue to process your information on this basis until you withdrawyour consent or it can be reasonably assumed that your consent no longerexists.
9.5. You may withdraw your consent at any time by instructing us [email protected]However, if you do so, you may not be able to use our website or our servicesfurther.

10. Information Of Legitimate Interests

10.1 We may process information on thebasis there is a legitimate interest, either to you or to us, of doing so. Wherewe process your information on this basis, we do after having given carefulconsideration to:
– whether the same objective could be achieved through other means
– whether processing (or not processing) might cause you harm
– whether you would expect us to process your data, and whether you would, inthe round, consider it reasonable to do so
10.2. For example, we may process your data on this basis for the purposes of:
– record-keeping for the proper and necessary administration of our business
– responding to unsolicited communication from you to which we believeyou would expect a response
– protecting and asserting the legal rights of any party
– insuring against or obtaining professional advice that is required to manage business risk
– protecting your interests where we believe we have a duty to do so

11.Legal obligation

11.1 Sometimes, we must process yourinformation in order to comply with a statutory obligation. For example, we maybe required to give information to legal authorities if they so request or ifthey have the proper authorisation such as a search warrant or court order. Thismay include your personal information.

12. Third Party

12.1. Certain pages within our website allows you to post information with aview to that information being read, copied, downloaded, or used by otherpeople, such as posting a review and using your name. In posting personal information, it is up toyou to satisfy yourself about the privacy level of every person who might useit.
12.2. We do store it, and we reserve a right to use it in the future in any waywe decide.
12.3. Once your information enters the public domain, we have no control overwhat any individual third party may do with it. We accept no responsibility fortheir actions at any time.
12.4. Provided your request is reasonable and there is no legal basis for us toretain it, then at our discretion we may agree to your request to deletepersonal information that you have posted. You can make a request by contactingus at [email protected]


13.1. We attempt to moderate user generated content, but we are not alwaysable to do so as soon as that content is published.
13.2. If youcomplain about any of the content on our website, we shall investigate yourcomplaint.
13.3. If we feel it is justified or if we believe the law requires us to do so,we shall remove the content while we investigate.
13.4. Free speech is a fundamental right, so we have to make a judgment as towhose right will be obstructed: yours, or that of the person who posted thecontent that offends you.
13.5. If we think your complaint is vexatious or without any basis, we shallnot correspond with you about it.

14.Method Of Payment

14.1 We store information about yourdebit or credit card or other means of payment when you first provide it to us. We store this payment informationin order to make repeat purchasing of goods and services easier next time youvisit our website. We alsostore it to help us prevent fraud.
14.2. We take the following measures to protect your payment information:
– We keep your payment information encrypted on our servers.
– We do not keep all your payment information so as:
a) to prevent the possibility ofour duplicating a transaction without a new instruction from you;
b) to prevent any other third partyfrom carrying out a transaction without your consent
– Access to your payment information is restricted to authorised staff only.
– If we ask you questions about your payment information, we only show partialdetail of the debit or credit card number, so that you can identify the meansof payment to which we refer.
– If you are transferred to a secure page on the website of PayPal, Stripe orsome other reputable payment service provider. That page may be branded to looklike a page on our website, but it is not controlled by us.

15.Job Applications & Employment

15.1. If you send us information in connection with a job application, we maykeep it for up to three years in case we decide to contact you at a later date.
15.2. If we employ you, we collect information about you and your work fromtime to time throughout the period of your employment. This information will beused only for purposes directly relevant to your employment. After youremployment has ended, we will keep your file for five years before destroying or deleting it.


16.1. When you contact us, whether by telephone, through our website or bye-mail, we collect the data you have given to us in order to reply with theinformation you need.
16.2. We record your request and our reply in order to increase the efficiencyof our business.
16.3. We keep personally identifiable informationassociated with your message, such as your name and email address so as to beable to track our communications with you to provide a high quality service.

17. Complaining

17.1. When we receive a complaint, we record all the information you havegiven to us. We use that information to resolve your complaint.
17.2. If your complaint reasonably requires us tocontact some other person, we may decide to give to that other person some ofthe information contained in your complaint. We do this as infrequently aspossible, but it is a matter for our sole discretion as to whether we do giveinformation, and if we do, what that information is.
17.3. We may also compile statistics showing information obtained fromthis source to assess the level of service we provide, but not in a way thatcould identify you or any other person.

18. Cookie Use

18.1. Cookies are small text files that are placed on your computer’s harddrive by your web browser when you visit any website. We have a separate noticeregarding cookies, please see our Cookie Notice for further information on whatCookies are and how we use them.

19.Browsing Activity

19.1. Requests by your web browser to our serversfor web pages and other content on our website are recorded. We recordinformation such as your geographical location, your Internet service providerand your IP address. We also record information about the software you areusing to browse our website, such as the type of computer or device and thescreen resolution.
19.3. We use this information in aggregate to assess the popularity of thewebpages on our website and how we perform in providing content to you.
19.4. If combined with other information we know about you from previousvisits, the data possibly could be used to identify you personally, even if youare not signed in to our website.


20.1 Re-marketing involves placing a cookie on your computer when you browseour website in order to be able to serve to you an advert for our products orservices when you visit some other website.
20.2. We may use a third party to provide us with re-marketing services fromtime to time. If so, then if you have consented to our use of cookies, you maysee advertisements for our products and services on other websites.

21. Disclosure & Sharing

21.1 Although wedo not disclose your personal information to any third party (except as set outin this policy), we sometimes receive data that is indirectly made up from yourpersonal information from third parties whose services we use.
21.2. Third parties may advertise on our website. In doing so, those parties,their agents or other companies working for them may use technology thatautomatically collects information about you when their advertisement isdisplayed on our website.
21.3. They may also use other technology such as cookies or JavaScript topersonalise the content of, and to measure the performance of their adverts.
21.4. We do not have control over these technologies or the data that theseparties obtain. Accordingly, this privacy notice does not cover the informationpractices of these third parties.

22. Credit Reference

22.1. To assist in combating fraud, we share information with credit referenceagencies, so far as it relates to clients or customers who instruct theircredit card issuer to cancel payment to us without having first provided anacceptable reason to us and given us the opportunity to refund their money.

23.Data Processed Outside EU

23.1. Our websites are hosted in the United Kingdom.
23.2. We may also use outsourced services in countries outside the EuropeanUnion from time to time in other aspects of our business.
23.3. Accordingly data obtained within the UK or any other country could beprocessed outside the European Union. For example, someof the software our website uses may have been developed in the United Statesof America or in Australia.

24. Inform Us OfChanges

24.1. It is important that the personal data we hold about you is accurate andcurrent. Please keep us informed if your personal data changes.

25. Personal Information Access

25.1. At any time you may review or update personally identifiable informationthat we hold about you, by signing in to your account on our website.
25.2. To obtain a copy of any information that is not provided on our websiteyou should contact us to make that request.
25.3. After receiving the request, we will tell you when we expect to provideyou with the information, and whether we require any fee for providing it toyou.

26. Information Removal

26.1. If you wish us to remove personally identifiable information from ourwebsite, you should contact us to make your request. This may limit the service we can provide to you.

27. Information Verification

27.1. When wereceive any request to access, edit or delete personal identifiable informationwe shall first take reasonable steps to verify your identity before grantingyou access or otherwise taking any action. This is important to safeguard yourinformation.

28. Use Of Site By Children

28.1. We do not sell products for purchase by children, nor do we market tochildren.
28.2. No part of the site is intended for use by children and no data relatingto children is knowingly collected.
28.3. If you are under 18, you may use our website only with consent from aparent or guardian.

29. How You Can Complain

29.1 If you are not happy with our privacy policy or if you have anycomplaint then you should tell us.
29.2. If a dispute is not settled then we hope you will agree to attempt toresolve it by engaging in good faith with us in a process of mediation orarbitration.
29.3. If you are in any way dissatisfied about how we process your personalinformation, you have a right to lodge a complaint with the InformationCommissioner’s Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate theopportunity to talk to you about your concern before you approach the ICO.

30. Retention Period

30.1. Except as otherwise mentioned in this privacy notice, we keep yourpersonal information only for as long as required by us:
– to provide you with the services you have requested;
– to comply with other law, including for the period demanded by our taxauthorities;
– to support a claim or defence in court.

31. Compliance With The Law

31.1. Our privacy policy has been compiled so as to comply with the law ofevery country or legal jurisdiction in which we aim to do business. If youthink it fails to satisfy the law of your jurisdiction, we should like to hearfrom you. However, ultimately it is your choice as to whether you wish to use ourwebsite.

32. Changes

32.1. We may update this privacy policy from time to time as necessary. Theterms that apply to you are those posted here on our website on the day you useour website. We advise you to print a copy for your records.
32.2. If you have any question regarding our privacy policy, please contact us.