1. WHO WE ARE
1.1. www.unitedcivilssupplies.co.uk is operated by United Civils Supplies Limited. A limited company registered in England and Wales with the company number 11748637 and our registered office at The StockYard, Severn Road, Hallen, Bristol, BS10 7SE.
2. CONTACT US
2.1. To contact us, please email info@unitedcivilssupplies.co.uk or telephone 03301 740740
2.2. If we have to contact you, it will either be by telephone or writing to the postal address or email provided to us in your order.
2.3. When we use the words “writing” or “written” in these Terms, this includes emails.
3. SITE USE AND PERSONAL INFORMATION
3.1. Our site is governed by our Terms and Conditions of Use, please read this as it will include important terms which apply to you.
3.2. We will only use your personal information as set out in our Privacy Policy and Cookie Notice
4. ABOUT
4.1. These are the terms and conditions on which we supply products or goods online via our website.
4.2. Please read all terms (as defined in clause 4.6) before you submit an order to us.
4.3. In these terms, you will have different rights in some areas depending on whether you are a consumer or a business. Provisions specific to consumers or businesses are indicated beforehand.
4.4 You are a consumer if:
a) You are an individual; and
b) You are buying products from us mainly or wholly for your personal use (not for use in connection with your business, trade, profession or craft).
4.5. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase goods or products.
4.6. These terms, including our Terms and Conditions of Use, Privacy Policy and Cookie Notice use constitute the entire agreement between you and us (“Terms”) and extinguish and supersede all previous agreements, assurances, promises, warranties, understandings and representations between us, whether written or oral, relating to its subject matter.
4.7. You acknowledge that in entering into this contract you do not rely on any statement, representation, warranty or assurance (whether made negligently or innocently) that is not set out in these Terms or any document expressly referred to in them.
4.8. You and we agree that neither of us shall have any claim for negligent or innocent misrepresentation or negligent misstatement based on any statement in this contract.
5. CHANGES BY US
5.1. Each time you order goods or products from us, the terms in action at the time of your order will apply to the contract between us and you.
5.2. We amend terms from time to time. Please check these terms each time you wish to use our site. We may revise these terms as they apply to your order occasionally to reflect the following circumstances:
a) changes in regulatory requirements and relevant laws; and
b) to implement minor technical improvements and adjustments. These changes will not materially affect the product.
5.3. If we have to change these terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and if you are not happy with the changes, let you know how to cancel the contract. You may choose to cancel either in respect just the Products you have yet to receive of all the affected Products. If you opt to cancel, at our cost, you will have to return any relevant products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
6. CHANGES BY YOU
6.1. Please contact us if you wish to make a change to the product you have ordered. If the change is possible we will let you know. If it is possible, we will let you know about any changes regarding the product, such as change to price, delivery lead time or anything else which would be necessary in the result of you requesting the change. We will then ask you to confirm whether you wish to go ahead with the change(s).
7. PRODUCTS
7.1. The images of the products on our website are for illustrative purposes only. Meaning products displayed online may vary slightly from their images. We have made every effort to display the colours accurately, however, we cannot guarantee that the colours displayed on your device will accurately reflects the colour of the products. Your product may vary slightly from those images.
7.2. We give our best efforts to ensure that the information and images displayed are correct at the time they were issued. If a product has gone through some changes, for example, during the manufacturing process, we will endeavour to promptly update the relevant product information/images when we are made aware of any amendments.
7.3. Packaging of the product may vary from that shown in images on our website.
8. CONTRACT
8.1. Before your order can be accepted, we must receive payment of the whole of the price for the goods that you order. Once we have received payment, we will confirm receipt of your order by sending an email to you at the email address you provide in your order form. A subsequent e-mail will be sent once we have started processing your order. At this point, (“Your order is now being processed”) our acceptance of your order begins and brings into existence a legally binding contract between us.
8.2. We will inform you if we are unable to accept your order and we will not charge you for the product. Examples for our reasons for this could be:
– the product is out of stock
– unexpected limits on our resources which we could not reasonably plan for
– a credit reference we have obtained for you does not meet our minimum requirements
– we have identified an error in the price or description of the product
– we are unable to meet a delivery deadline you have specified
8.3. When you place an order with us, we will assign an order number to your order and tell you what it is when we accept your order. If you can tell us the order number when you contact us it would help with the query process.
8.4. Our website is solely for the promotion and delivery of our products in the UK only. We can accept orders from outside of the UK, but delivery options may be limited to inside the UK as further set out in clause 9.1. Please call 03301 740740 or email info@unitedcivilssupplies.co.uk so we can discuss options with you if you require delivery of an item outside of the UK mainland.
9. PROVIDING PRODUCTS
9.1. You can find the cost for our delivery charges quoted in your current shopping basket. This cost is for deliveries to mainland England, Wales and Scotland (excluding the Highlands and UK Islands) only.
9.2. Usually for an additional fee, deliveries are available to other geographical areas. Please contact us if you require delivery outside of the UK mainland, we will inform you whether we can fulfil your order and what additional charges will be due, if any.
9.3. During the order process we will let you know when we expect to provide the products to you. We will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
9.4. We will always aim to deliver the products by the date quoted for. However, if our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps in attempt to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. If there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
9.5. If the products cannot be posted through you letterbox and if no one is available at your address to take delivery, we will not be able to leave the goods without written instruction by you in a form that can be taken away by the carrier.
9.6. Goods that are delivered will need to be signed for by you, to acknowledge that the goods have been delivered to you in good condition. Before signing for them, please check your goods thoroughly. Orders signed for, or delivered under written instruction as set out in clause 9.5 are deemed to have been delivered in good condition.
9.7. If our driver encounters any restrictions to accessing your property, such as narrow lanes, double yellow lines, red lanes, low bridges, steep gradients or width restricted roads, then there may be an additional delivery charge due. If your property has restricted access, enter full details in the description of your order or please contact us to inform us. If you have not informed us about any restricted access, we reserve the right to refuse delivery.
9.8. From the time we deliver the product to the address you gave us, goods will be your responsibility. Once we have received payment in full you will own the goods.
9.9. Once the goods have been delivered in accordance with your delivery instructions, we cannot accept any liability for any damage or loss to the goods, unless this is caused by our own negligence.
9.10. If we are not able to deliver your goods to you, then we may charge an additional delivery fee for re-delivery, or charge for any reasonable costs incurred by us in the event of us cancelling this contract in accordance with clause 12.1.b Please see our Transport Policy for further information about deliveries.
9.11. We may require certain information from you so that we can supply the products to you. For example, accurate address details, information on access restrictions as set out in clause 9.7 or if you require mechanical lifting equipment to offload your goods. It is your responsibility to inform us of such information prior to delivery. If you do not provide us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
9.12. We may have to suspend the supply of a product to:
– deal with technical problems or make minor technical changes;
– update the product to reflect changes in relevant laws and regulatory requirements;
– make changes to the product as requested by you or notified by us to you (see clause 5).
9.13. We will in advance contact you to inform that we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product, we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 30 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
10. END CONTRACT
10.1. You can always end your contract with us, however when you end the contract your rights will depend on what you have bought, whether there is anything wrong with it and whether you are a business or consumer customer:
a) If you want to end the contract because of something have told you we are going to do or something we have done, see clause 10.2;
b) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product replaced or repaired, or to get all or some of your money back), see clause 16 if you are a business and clause 14 if you are a consumer;
c) If you are a consumer and have just changed your mind about the product, see clause 10.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
d) In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see clause 10.5.10.2. If you are ending a contract for a reason set out at (a) to (e) below, the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:a) we have told you about an error in the description or price of the product you have ordered and you do not wish to proceed;b) there is a risk that supply of the products may be significantly delayed because of events outside our control;c) you do not agree about an upcoming change to the product or these terms we have told you about;d) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
e) you have a legal right to end the contract because of something we have done wrong.
10.3. You have a legal right to change your mind within 14 days if you are a consumer then for most products purchased online and receive a refund under the Consumer Contracts Regulations 2013.
10.4. If you are a consumer you have 14 days after the day you (or someone you nominate) receives the goods, unless:
a) Your goods are for regular delivery over a set period. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.
b) Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery.
10.5. If we are not at fault and you are not a consumer who has a right to change their mind (see clause 10.1), you can still end the contract before it is completed, but you may have to pay us compensation. When the product is delivered a contract for goods is completed. If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
11. HOW TO END THE CONTRACT
11.1. To end the contract with us, please let us know by doing one of the following:
– Call us on 03301 740740
– Email us at info@unitedcivilssupplies.co.uk
– Write to us at United Civils Supplies, Balla Park, Severn Road, Hallen, Bristol, BS10 7SE
Please provide your name, home address, order number or details of the order and, where available, your phone number and email address.
11.2. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. Depending on the products you wish to return, you may have to deliver or post them back to us at the address above in clause 11.1, or we may give you an alternative address. If you are unable to deliver or post the products back, please call or email us to arrange suitable collection options. If you are a consumer exercising your right to change your mind you must send off the goods or arrange collection within 14 days of telling us you wish to end the contract.
11.3. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection
11.4. We will pay the costs of return:
a) if the products are misdescribed or faulty
b) if you are ending the contract because we have told you of an upcoming change to the product or these Terms, an error in description or pricing, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.In all other circumstances you must pay the costs of return.
11.5. If you are entitled to a refund under these Terms, we will refund you the price you paid for the goods including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
11.6. If you’re exercising your right to change your mind:
a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in accordance with the manufacturer’s instruction. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
b) The maximum refund for delivery costs will be the costs of delivery by the smallest expensive delivery method we offer. For example, if you choose to have the product delivered within 24 hours at a higher cost, even though we offer a low cost delivery option within 3-5 working days, then we will only refund what you would have paid for the cheaper delivery option.
11.7. Any refunds due to you we will make as soon as possible. If you are a consumer exercising your right to change your mind, within 14 days your refund will be made from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 11.2.
12. ENDING THE CONTRACT – OUR RIGHTS
12.1. We may end the contract for a product at any time by writing to you if:
a) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
b) you do not, within a reasonable time, allow us to deliver the products to you;c) you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due
12.2. If we end the contract in the situations set out in clause 12.1 any money you have paid in advance for products we have not provided we will refund, but we may charge you or deduct reasonable compensation for the net costs we will incur as a result of you breaking the contract.
13. PROBLEM WITH PRODUCT
13.1. Please contact us on the details in clause 11.1. if you have any questions or complaints about the product.
13.2. Please contact us in writing at the address in clause 11.1. if you have a complaint about our products or our service under this contract. If you are a consumer and we have not satisfied your complaint within 14 days, you may refer your complaint to the Consumer Ombudsman
14. DEFECTIVE PRODUCTS – CONSUMER
14.1. We are under a legal duty to supply products that are in conformity with this contract if you are a consumer. Nothing will affect your legal rights in these Terms.
15. KEY LEGAL RIGHTS
15.1. These rights are subject to certain exceptions. For detailed information please visit Citizens Advice or call 03454 04 05 06.
15.2. The Consumer Rights Act 2015 states goods must be fit for purpose, as described and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
a) Up to 30 days. If your goods are faulty, then you can get an immediate refund.
b) Up to 6 months. If your goods can’t be replaced or repaired or replaced, then you’re entitled to a full refund, in most cases.
c) Up to 6 years. You may be entitled to some money back if your goods do not last a reasonable length of time. See also clause 10.3.
15.3. If you wish to exercise your legal rights to reject products you must either post them back to us or allow us to collect them from you if they are not suitable for posting. We will pay the costs of collection or postage.
16. DEFECTIVE PRODUCTS – BUSINESS
16.1. If you are a business customer we warrant that on delivery any products which are goods shall:
a) be fit for any purpose held out by us;
b) conform with their description;
c) be free from material defects in design, material and workmanship; and
d) be of satisfactory quality (within the meaning of the Sale of Goods Act 1979)
16.2. Subject to clause 16.3, if:
a) within a reasonable time of discovery you give us notice in writing that a product does not comply with the warranty set out in clause 16.1;
b) we are given a reasonable opportunity of examining such product; and
c) you return such product to us at our cost, we shall, at our option, replace or repair the defective product, or refund in full the price of the defective product.
16.3. We will not be liable for a product’s failure to comply with the warranty in clause 16.1 if:
a) after giving a notice in accordance with clause 16.2(a) you make any further use of such product.
b) the defect arises because you failed to follow our written or verbal instructions as to the storage, commissioning, installation, maintenance or use of the product or (if there are none) good trade practice;
c) you repair or alter the product without our written consent;
d) the defect arises as a result of us following any design, drawing, or specification supplied by the Customer;e) the defect arises as a result of fair wear and tear, negligence, wilful damage, or abnormal working conditions.
16.4. Except as provided in this clause 16, we shall have no liability to you in respect of a product’s failure to comply with the warranty set out in clause 16.1.
16.5. These Terms shall apply to any replacement or repaired products supplied by us under clause 16.2.
17. PRICE & PAYMENT
17.1. The price excluding and including VAT of the product will be the price indicated throughout the order pages when you place your order. We give reasonable care to ensure that the price of the product advised to you is correct. If we discover an error in the price of the product you order, please see clause 17.4 for what happens.
17.2. If VAT rate changes between your order date and the date we supply the product, we will adjust the VAT rate that you pay. If you have already paid for the product in full before the change in the VAT rate takes effect, nothing will change.
17.3. We accept payment with most credit/debit cards, PayPal and Apple Pay. You must pay for the products before we dispatch them.
17.4. Despite our best efforts, it is always possible that some of the products we sell may be priced incorrectly. Normally we will check prices before accepting your order, so that where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. We will contact you for your instructions before we accept your order if the product’s correct price at your order date is higher than the price stated to you.
17.5. If you are a business customer, you must pay all amounts due to us under these Terms in full without any counterclaim, set-off, withholding or deduction (other than any deduction or withholding of tax as required by law).
17.6. Please contact us promptly to let us know if you think an invoice is wrong. Until the dispute is resolved, you will not have to pay any interest. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
18. OUR RESPONSIBILITY FOR LOSS & DAMAGE – CONSUMER
18.1. If we fail to comply with these terms, we are responsible for damage or loss you suffer that is a foreseeable result of our breaking this contract, but we are not responsible for any loss or damage that is not foreseeable. Damage or loss is foreseeable if either;
– it is obvious that it will happen
– at the time the contract was made, both we and you knew it might happen, for example, if during the sales process you discussed it with us
18.2. We do not limit or exclude in any way our liability to you where it would be unlawful to do so. This includes liability for personal injury or death caused by our negligence, or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any model or sample seen or examined by you; fit for any particular purpose made known to us; of satisfactory quality; and for defective products under the Consumer Protection Act 1987
18.3. If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 19.
19. OUR RESPONSIBILITY FOR LOSS & DAMAGE – BUSINESS
19.1. Nothing in these Terms shall exclude or limit our liability for:
a) defective products under the Consumer Protection Act 1987
b) fraud or fraudulent misrepresentation
c) personal injury or death caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable)
d) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982
19.2. All terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded, except to the extent expressly stated in clause 16.1
19.3. Subject to clause 19.1:
a) we shall not be liable to you, whether in contract, breach of statutory duty, tort (including negligence), or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
b) our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, breach of statutory duty, tort (including negligence), or otherwise, shall be limited to 100% of the total sums paid by you for products under such contract.
20. OTHER
20.1. This contract is between us and you. No other person shall have any rights to enforce any of its terms.
20.2. The paragraphs of these terms each operates separately. If any relevant authority or court decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
20.3. If we do not immediately insist that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the products, we can still require you to make the payment at a later date.
20.4. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts.
20.5. If you are a business, any claim or dispute arising in or out of connection with a contract between us or its subject matter or formation (including non-contractual claims or disputes) shall be construed and governed by in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such claim or dispute.
